Introduction

Havenridge Distributors CC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our distribution services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are a wholesale distribution company based in Verulam, KwaZulu-Natal, serving retailers, bakeries, and businesses across the region since 1997.

Company Information

Havenridge Distributors CC
9 Drift Road
Verulam, KwaZulu-Natal
South Africa, 4340

Contact Information:
Phone: 032 533 0769 | 032 533 5550
Email: admin@havenridge.co.za

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, or our website contact form
• Inquire about our distribution services
• Request a quote or place an order
• Sign up for updates or communications
• Visit our website

The types of information we may collect include:

• Business Information: Company name, business type, trading name
• Contact Information: Name, phone number, email address, physical address
• Communication Data: Records of your inquiries, orders, and our responses
• Website Usage Data: IP address, browser type, pages visited, time spent on our site

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our wholesale distribution services
• To process and fulfill orders and delivery requests
• To communicate with you about your inquiries, orders, and account
• To send you important updates about our services or changes to our policies
• To improve our website and customer service
• To comply with legal obligations

Our Legal Basis for Processing (POPIA Compliance)

As a South African company, we comply with the Protection of Personal Information Act (POPIA). We process your personal information based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your information
• Contract: When processing is necessary for the performance of a contract with you (e.g., delivering products)
• Legal Obligation: When we need to comply with a legal obligation
• Legitimate Interest: When processing is necessary for our legitimate business interests (e.g., improving our services)

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., delivery partners, IT support), under strict confidentiality agreements
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Secure storage of physical and electronic records
• Restricted access to personal information on a need-to-know basis
• Regular security assessments of our systems
• Confidentiality agreements with our staff and service providers

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain customer information for:

• Active customer accounts: Duration of our business relationship plus 5 years
• Inquiries: 2 years from last contact
• Financial records: 5 years (as required by South African tax laws)

Your Rights Under POPIA

As a data subject under South African law, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether we hold your personal information and request a copy of that information
• Right to Rectification: You may request that we correct or update inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Right to Object: You may object to the processing of your personal information for direct marketing purposes
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture certain information.

Types of cookies we may use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

Third-Party Links

Our website may contain links to third-party websites (such as our Facebook page). We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for business customers and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: